Purizenta N11 Portable Hydrogen Flask

Order Processing

• Standard Orders: Except for pre-orders, we process and ship within 1–2 working days (Monday to Friday, excluding holidays).

• Pre-Orders: Once the product arrives at our warehouse, we will ship it within 1–2 working days and notify you via email.

Order Tracking

• After your order is shipped, you will receive an email with a tracking number within 1–2 working days.

• You can track your shipment at 17TRACK using your tracking number.

• If you do not receive the email within 48 hours, please check your spam/junk folder first. If you still have not received it, contact us at sales@purizenta.com.

Shipping Coverage

We currently deliver to the following regions:

• North America: United States, Canada, Mexico

• Oceania: Australia, New Zealand

• Europe: Most European countries (exceptions: Iceland)

• Asia: Japan, Singapore, Indonesia, Philippines, Malaysia, United Arab Emirates, Saudi Arabia

Carriers may include FBA/DHL Express, USPS, Canada Post, or other reliable shipping services.

Shipping Fees & Customs

• Shipping: Free standard shipping is offered on all orders.

• Customs/Duties: For international shipments, additional duties, VAT, or brokerage fees may apply depending on local regulations. These costs are the responsibility of the recipient.

Delivery Times

• Processing time: 1–2 working days.

• Shipping time: Usually 3–15 working days depending on destination and local conditions.

• Delivery times are estimates and may be affected by local holidays, weather, customs clearance, or other factors.

• If no tracking updates appear for 30 days, we will arrange a reshipment at no additional cost.

Order Changes & Cancellations

• Contact us at sales@purizenta.com within 24 hours of placing your order.

• Provide your order number and request details (address change or cancellation).

• We will confirm and process within 1–2 working days. Refunds are returned to your original payment method.

• Once shipped, orders usually cannot be changed or canceled. You may request a return after receipt in accordance with our Return & Refund Policy.

Incorrect Address

If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment. Additional shipping fees may apply. Please double-check your address at checkout.

Out-of-Stock Items

If an item is out of stock, we will notify you within 1–2 working days. You may:

• Wait for restock

• Accept an alternative product

• Or request a full refund

Contact Us

• General inquiries: sales@purizenta.com
  

We are committed to providing timely and professional support for all customers.