FAQ

Q1: What is a hydrogen water bottle?

A hydrogen water bottle uses SPE (Solid Polymer Electrolyte) and PEM (Proton Exchange Membrane) technology to infuse drinking water with molecular hydrogen (H₂) through electrolysis.

Q2: Why do people drink hydrogen water?

Many users choose hydrogen water for its freshness and novelty. Some research is exploring possible effects, but results are not conclusive. Drinking hydrogen water should be considered a lifestyle choice rather than a medical treatment.

Q3: How do I use the hydrogen water bottle?

  1. Fill with clean drinking water.

  2. Press the button to start electrolysis (3–5 minutes).

  3. Drink the freshly hydrogenated water.

Q4: Is the water safe?

Yes. The bottle uses SPE + PEM technology, which generates hydrogen without harmful by-products such as ozone or chlorine.

Q5: What is the hydrogen concentration?

Most bottles generate around 1,600–2,000 ppb hydrogen concentration after one cycle.

Q6: Where do you ship to?

We ship to multiple regions including North America, Europe (selected countries), Asia, and Oceania.

Q7: How long does delivery take?

  • Processing time: 1–2 business days

  • Delivery time: usually 3–15 business days depending on location

  • Tracking number provided by email

Q8: How do I track my order?

After shipping, you will receive a tracking number by email. You can track your package on 17TRACK.

Q9: Can I return my hydrogen water bottle?

Yes, returns are accepted within 30 days of receipt.

Q10: What are the conditions for returns?

  • Proof of purchase is required

  • Product and accessories must be unused or like-new

  • Original packaging must be intact

Q11: Who pays for return shipping?

  • Quality issue: Purizenta covers shipping with a prepaid label.

  • Non-quality issue: Customer pays return shipping.

Q12: When will I get my refund?

Refunds are issued within 1–2 business days after the warehouse confirms receipt.

Q13: How long is the warranty?

Purizenta hydrogen water bottles include a 1-year limited warranty from the date of receipt.

Q14: What does the warranty cover?

Manufacturing defects, malfunctioning electrolysis module, charging system issues.

Q15: What is not covered?

Normal wear and tear (seals, batteries), misuse, drops, water intrusion, unauthorized repair, second-hand items.

Q16: How do I make a warranty claim?

  1. Contact sales@purizenta.com with your order number.

  2. Provide photos or videos of the issue.

  3. Customer service will provide instructions for return/repair.

Q17: Can I change my shipping address?

Yes, before the order ships. Please contact us within 24 hours of purchase.

Q18: Can I cancel my order?

Yes, if the order has not shipped. Once shipped, cancellations are not possible, but returns within 30 days are accepted.

Q19: How long does the battery last?

A full charge supports about 10–15 electrolysis cycles, depending on usage.

Q20: Who do I contact for support?

For all general inquiries, order issues, or technical support, please contact us at:
📧 sales@purizenta.com